COVID-19 PATIENT JOURNEY

 

Patient Triage

Before patients attend, they will need to be assessed regarding the level of infection risk that they present. Patients will be asked a series of questions regarding their health. An appointment will be re-arranged if a patient has any Covid-19 symptoms.

Reception

  • On arrival, the patient phones reception on 07950 113839 as instructed and leaves a message
  • They are asked to wait in their car/outside until their pre-arranged appointment time.
  • Once the clinical team have informed the receptionist that they are ready for the next patient, the patient is invited into the practice.
  • Patients should attend on their own (unless accompanying children or as a carer)
  • Doors will be opened by staff to prevent patients touching handles etc
  • No physical greetings eg handshakes
  • Patients disinfect hands on entering (and leaving) using the hand sanitizer
  • Patients are to leave coats, hats, scarves and large bags in the box provided for their personal use
  • Patients are asked to try not to touch surfaces except the handrail for safety. This is disinfected between patients.
  • If paper transactions are required, patients are asked to bring their own pens
  • Patients will be given a tissue so that if they feel that they are about to cough or sneeze, they should put their hand up and use the tissue, which will be immediately disposed of (Catch, Kill, Bin)
  • Patients will be asked to go straight to the surgery after disinfecting hands.
  • Practice toilets will be considered out of bounds (if unavoidable patients must ask permission to use the toilet facilities)

In Surgery

  • When a patient is in the surgery, access to the room will be controlled
  • No physical greetings should be made
  • Surgery staff will open and close doors
  • Patients may be escorted to and from the surgery if necessary
  • If further appointments are required, these will be made via telephone so that the patient can immediately leave the building
  • If payment is required, these can be made via BACS, cheque or by credit/debit card via the telephone

Latest News

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Current advice and guidance regarding personal protective equipment (PPE) has… Read More

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