Before patients attend, they will need to be assessed regarding the level of infection risk that they present. Patients will be asked a series of questions regarding their health. An appointment will be re-arranged if a patient has any Covid-19 symptoms.
On arrival, the patient phones reception on 01565 632343 as instructed.
They are asked to wait outside until their pre-arranged appointment time but may be invited into the practice waiting room if there is space while maintaining social distancing.
Once the clinical team have informed the receptionist that they are ready for the next patient, the patient will be invited into the practice.
Patients should attend on their own (unless accompanying children or as a carer)
Doors will be opened by staff to prevent patients touching handles etc
No physical greetings eg handshakes
Patients disinfect hands on entering the practice (and leaving the surgery) using the hand sanitizer
Patients are to leave coats, hats, scarves and large bags in the box provided for their personal use
Patients are asked to try not to touch surfaces except the handrail for safety. This is disinfected between patients.
If paper transactions are required, patients are asked to bring their own pens.
Patients will be asked to go straight to the surgery after disinfecting hands.
Practice toilets will be considered out of bounds (if unavoidable patients must ask permission to use the toilet facilities)
When a patient is in the surgery, access to the room will be controlled
No physical greetings should be made
Surgery staff will open and close doors
Patients may be escorted to and from the surgery if necessary
If further appointments are required, these will be made via telephone so that the patient can immediately leave the building
If payment is required, these can be made via BACS, cheque or by credit/debit card via the telephone